Frequently Asked Questions

Everything you need to know about VideoSplitr

No Subscriptions. Ever.

VideoSplitr offers 3 free exports to try the app. After that, a one-time purchase unlocks unlimited exports forever. No recurring fees, no hidden costs - just pay once and own it for life, including all future updates.

Pricing & Purchase

Is VideoSplitr free to use?

Yes! VideoSplitr is free to download and you can export up to 3 video segments completely free. This lets you fully test the app before deciding to purchase. After your 3 free exports, a one-time purchase unlocks unlimited exports forever.

Is there a subscription?

No subscriptions, ever! We believe in fair, transparent pricing. VideoSplitr uses a simple one-time purchase model. Pay once and use the app forever with all future updates included. No recurring monthly or yearly fees.

How do I get a refund?

Refunds are handled through Apple according to the App Store refund policy. You can request a refund through your purchase history in the App Store or visit reportaproblem.apple.com.

If I buy on iPhone, can I use it on my Mac too?

Yes! VideoSplitr is a universal app. One purchase works across all your Apple devices - iPhone, iPad, and Mac. Just sign in with the same Apple ID and you'll have access everywhere.

Features & Usage

What devices does VideoSplitr support?

VideoSplitr works on iPhone (iOS 14 or later), iPad (iPadOS 14 or later), and Mac (macOS 11 Big Sur or later). The app is optimized for each platform and takes full advantage of Apple Silicon on newer Macs.

How many segments can I create from one video?

There's no limit! You can create as many segments as you need from a single video. Mark the start and end points for each segment you want to extract, then export them all at once.

What video formats are supported?

VideoSplitr supports all video formats that iOS and macOS can play, including MP4, MOV, M4V, and more. Exported segments maintain the original video quality.

Where can I save my exported videos?

You can save exported segments to your Photo Library for easy sharing, or to the Files app for better organization. From there, you can share them to any app or service.

Privacy & Security

Are my videos uploaded to the cloud?

No, never. All video processing happens 100% locally on your device. Your videos never leave your iPhone, iPad, or Mac. We don't have servers that store or process your content - everything stays on your device.

What data does VideoSplitr collect?

We collect minimal anonymous analytics to help improve the app (like crash reports and feature usage). We never collect your videos, personal information, or anything that could identify you. Read our full Privacy Policy for details.

Does VideoSplitr require an internet connection?

No! Since all processing happens on your device, you can use VideoSplitr completely offline. An internet connection is only needed for the initial download and in-app purchase.

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